Support & Guidance
Help, troubleshooting, and direct team contact.
Find practical answers about SANITHIUM Wallet onboarding, testnet network boundaries, transaction checks, and non-custodial security responsibilities.
01 · ONBOARDING
Wallet Setup & Import
- Write 12 or 24 words offline in numbered order.
- Verify the checksum if importing an existing BIP-39 phrase.
- 10 wrong PIN attempts trigger a 24h lock requiring phrase re-import.
02 · TRANSACTIONS
Send & Fee Guidance
- Always confirm target network before pasting a recipient address.
- Keep enough native testnet coin (e.g., Sepolia ETH) for gas fees.
- Review expiration timer (5-minute window) before signing.
03 · NETWORKS
Testnet Troubleshooting
- Mainnet addresses (bc1/mainnet chain IDs) are blocked intentionally.
- If an RPC endpoint stalls, failover cycles secondary providers.
- Controlled broadcast currently targets Ethereum Sepolia first.
04 · SECURITY
Fraud & Recovery Rules
- SANITHIUM can never reset or recover a lost recovery phrase.
- No staff member will ask for your words, PIN, or remote access.
- Report security concerns to security@sanithium.io.
Frequently Asked Questions
Clear answers without ambiguity.
Not yet. SANITHIUM Wallet is currently in structured engineering validation in Testnet-Only mode. No public App Store, Google Play, or APK download link has been published yet. Use the early-access enquiry form below if you want to be notified when public validation milestones open.
Contact Support
Send a message to the SANITHIUM team.
Reach our team for technical questions, validation updates, or vulnerability disclosures. Submissions are validated server-side and automatically screened to prevent accidental transmission of recovery phrases or private keys.
Official Contact Channels
- General & Product:
- hello@sanithium.io
- User Support:
- support@sanithium.io
- Security Disclosures:
- security@sanithium.io
- Developed by:
- Tech2Home Labs · +91 9047352593
Delivery transparency: If automated web mail routing is unavailable, this form will inform you honestly after validation and prepare a direct email message instead of displaying a false confirmation.